These Terms & Conditions set out what you agree to when you open and use a pisoplay account, including how your wallet, session activity and payment transactions through GCash, Maya, or Coins. ph are governed. Access is available only where local law permits, and by continuing to use the platform you confirm you have read and accepted the conditions below.
Account use terms
GCash, Maya & Coins. ph wallet rules
Eligibility by local law
Content & session scope
POLICY POSTURE
What These Terms Cover and How They Apply
These Terms & Conditions form the whole agreement between you and pisoplay for any activity carried out through your registered account. They apply from the moment your account is created and remain in effect for every session, wallet movement, and content interaction after that point. Where a conflict exists between a specific section of these terms and any promotional or game-specific notice shown in your account dashboard, the specific notice takes precedence only for that defined scope — otherwise, these terms apply in full. Availability of the platform depends on local law and eligible regions. We do not represent that access is lawful in every jurisdiction; it is your responsibility to confirm that using the platform is permitted where you are located. Payments processed through GCash, Maya, or Coins. ph are subject to both these terms and the separate terms of each respective payment provider — pisoplay's obligations cover only what happens once funds are confirmed in your account wallet. We may update these terms from time to time; the version shown on this page at the time of your session is the version that applies. Continuing to use your account after an update is posted constitutes acceptance of the revised terms.
GCash
Maya
Coins. ph
Account wallet
Philippines-eligible regions
TERMS SCOPE
What Falls Inside and Outside This Policy
Understanding what these Terms & Conditions do and do not govern helps you know where to look when a question comes up about your account, a transaction, or content you access on the platform.
Account Access
All activity performed under your registered login — including session starts, wallet deposits via GCash or Maya, and game launches — is fully covered by these terms. Account-level decisions such as closure or suspension fall within this scope.
Wallet Transactions
Funds moving into or out of your pisoplay wallet via GCash, Maya, or Coins. ph are governed here up to the point of confirmation in your account. The payment provider's own terms govern the transfer on their side; we are not party to that agreement.
Platform Content
Game titles available in the lobby — such as Tongits Classic, Bingo 90 Ball, and Rapid Mines — are made available through studio partners. These terms govern your access to that content; the studios themselves set the game-mechanics rules displayed inside each title.
Third-Party Services
Any external site, payment processor, or studio reached through a link or integration operates under its own terms. pisoplay takes no responsibility for the policies, availability, or conduct of third-party services accessed from within or alongside your account.
YOUR ACCOUNT RIGHTS
Actions Available to You Under These Terms
These Terms & Conditions are not only obligations — they also define what you can ask us to do with your account and how. You have the right to request a record of your transaction history, which is accessible directly from the wallet section of your account after login. If any account detail such as your registered name, mobile number, or linked payment method appears incorrect, you can submit a correction request through the support channel; we will verify the change against the information provided at registration before applying it. Questions about how a specific term applies to your account can be raised in writing via the contact form — we will respond with reference to the relevant section rather than a generic reply. If you believe a term has been applied in error — for example, a wallet transaction that does not match what these terms describe — you can escalate through the same support path and we will review the session record. All requests are handled in the order received.
Review Your Records
Your full transaction history is visible in the wallet section of your account dashboard after login. No separate request is needed to access these records; they are updated per confirmed transaction.
Correct Account Details
Submit a correction through the support contact form with your account reference. We verify against the original registration data before making any change to avoid unauthorised alterations.
Raise a Policy Question
If a specific clause is unclear, send us a written question citing the section. We respond with a direct answer tied to the relevant term rather than a boilerplate reply, so your question gets a usable answer.
Request a Dispute Review
Where a term appears to have been applied differently from how it reads here, open a support ticket with the date and transaction reference. We retrieve the session record and review it against the current terms.
POLICY CONTACT
How to Reach Us About These Terms
For any question, dispute, or correction request that relates directly to these Terms & Conditions, use one of the contact paths below. Include your account reference number and the specific section or transaction in question so we can locate the right record and respond accurately.
Support Contact Form
The contact form in your account dashboard is the primary route for policy questions and correction requests. Fill in your account reference and describe the specific term or transaction you are asking about.
Email Support
For written records of your query and our response, email support is available through the address shown in your account settings page. This channel is suited to dispute escalations where a written trail is needed.
Live Chat
Live chat is accessible from the account menu after login. Use it for straightforward clarifications about what a term means; for correction requests or disputes, follow up with the contact form to create a documented record.
HOW WE HANDLE THIS
Data, Cookies, Security and Policy Changes
We handle the information connected to your account — including login data, wallet activity, and session history — in accordance with these terms and our separate privacy policy, which is linked in your account settings. Changes to these Terms & Conditions are posted on this page; the date of the most recent revision is shown at the bottom of this document. We do not apply a revised term retroactively to a completed transaction.
Account Security
Your account is protected by the credentials you set at registration. These terms require you to keep your login details confidential; if you suspect unauthorised access, use the support contact form immediately and we will review your account activity log.
Cookie Use
We use cookies to maintain your session state and recall your account preferences between visits. The specific cookies in use and how to manage them are described in the cookie notice accessible from the footer of any page.
Data Retention
Account records — including wallet transaction logs tied to GCash, Maya, or Coins. ph movements — are retained for the period required by applicable law in eligible regions. You can request a summary of your own records via the support contact form.
Requesting Policy Changes
If you want to request a change to how these terms apply to your account — such as account closure or a payment method update — submit the request in writing through the support form. We confirm receipt and provide the steps applicable to your specific request.
TERMS FAQ
Common Questions About These Terms & Conditions
The questions below cover what we hear most often from account holders about how these Terms & Conditions work in practice.
When do these Terms & Conditions apply to my account?
They apply from the moment your pisoplay account is created and remain in effect for every session after that. Every wallet movement — including GCash, Maya, and Coins. ph transactions — and every game launch is covered by the version of these terms published on this page at the time of that activity.
Can pisoplay change these terms without telling me?
We post any update to this page and note the revision date at the bottom. Continuing to use your account after an update is posted means you accept the revised version. We do not apply changes retroactively to a transaction that was already completed before the update.
Is my GCash or Maya transaction covered by these terms?
pisoplay's terms govern wallet activity from the point funds are confirmed in your account. The segment of the transfer handled by GCash or Maya is governed by their own separate terms. For a transaction that shows confirmed in your wallet but appears wrong, contact us via the support form with the transaction reference.
How do I get a copy of my account transaction history?
Your transaction history is in the wallet section of your account dashboard after login — no separate request needed. Records are updated per confirmed transaction. If you need a written export for a specific date range, submit a request through the support contact form with your account reference.
What should I do if I think a term was applied incorrectly to my account?
Open a support ticket through the contact form, include the date of the activity in question and the relevant transaction reference. We retrieve the session record and review it against the current terms, then respond with a written explanation of how the term was applied.
Does using pisoplay mean I accept these Terms & Conditions automatically?
Yes. Accessing the lobby, launching a game such as Bingo 90 Ball or Tongits Classic, or initiating a wallet transaction after account creation constitutes acceptance. If you do not agree with any part of these terms, you should not use the account. Access is available only where local law and eligible regions permit.
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