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These terms define how your account and activity on pisoplay are governed, and what you can expect from us in return. Availability of our platform depends on local law and eligible regions — read this page before you open or use an account.
pisoplay operates under a policy framework that governs every account interaction on this platform. These terms apply the moment you access any part of the site, from browsing the game catalog to completing a deposit via GCash, Maya, or Coins. ph. By continuing to use your account, you confirm that you have read and understood what is written here. Our policy distinguishes between the parts of the platform we control directly — account registration, wallet transactions, game catalog access, and communication channels — and those that fall under third-party terms, such as the rules applied by GCash, Maya, or Coins. ph when processing a transfer on your behalf. We do not override the terms of those payment services; we work alongside them. Access to pisoplay is available only where local law permits. We do not make claims about licensing authority; instead, we confirm that eligibility is determined by the laws of the region where you access the platform. If you are uncertain whether access is permitted where you are, review your local regulations before proceeding. The current status of your account and any active conditions are visible after you log in to your account dashboard.
Not every part of your experience on pisoplay falls under the same set of rules. This section clarifies which areas are governed by our terms and which are subject to separate policies held by third parties.
Registration, login, identity verification steps, and session activity on pisoplay are all covered by this policy. Any condition that applies to your account — including suspensions or closures — is communicated through your registered contact details.
Deposits and withdrawals processed through GCash, Maya, or Coins. ph are initiated on our platform but completed under each payment provider's own terms. We record the transaction on your account; the payment rails are governed by their respective providers.
Game titles in our catalog — including content from JDB, Habanero, Joker, and Microgaming — are delivered under licensing agreements held by those studios. We present that content in the lobby; the studios retain ownership of their respective titles.
Links or integrations that take you outside pisoplay — such as a payment app or a studio's own support page — are not covered by this policy. Once you leave the pisoplay environment, the third party's terms apply exclusively.
This policy gives you concrete steps to take if you need to review, correct, or question anything connected to your account. Your transaction history — including every GCash or Maya deposit recorded against your account — is accessible directly from your account dashboard after login. If a record appears incorrect, you can raise a correction request through our support channel; we will review the detail against our system log and respond. You also have the right to ask what information we hold on your account, and to request that outdated or inaccurate details be updated. These requests are handled through our support path, not automatically — allow time for the team to verify your identity before changes are applied. If a question touches a game title from our catalog, such as a round result in Tongits Classic or Bingo 90 Ball, the relevant session data is retained and can be referenced in a support query.
Log in to your account dashboard to see your full transaction history, active conditions, and session records. This is the first step before raising any query with our support team.
If your registered name, contact number, or linked e-wallet details are outdated, submit a correction request via our support channel. Identity verification is required before any change is applied.
For questions about how a specific clause applies to your account — including transaction scope involving GCash, Maya, or Coins. ph — contact us through the support path listed on this page.
If you believe an action was taken on your account in error, document the relevant session or transaction reference from your dashboard and bring it to support. We will review against our internal records.
For any policy-related query — from account conditions to data held on your profile — use one of the contact paths below. Have your account reference and the relevant transaction or session detail ready before you write in; it allows us to locate the correct records faster.
Send a written query to our support address for policy, data, or account-condition questions. Include your registered account email and a clear description of the matter so we can route it to the right reviewer.
Open live chat from your account dashboard for real-time assistance on policy questions or account corrections. This channel is for registered account holders; have your login session active when you start the chat.
Many policy details — active conditions, wallet records, linked payment methods such as GCash or Maya — are visible in your account dashboard without contacting support. Check there first before raising a formal query.
Our approach to the information tied to your account is governed by the principles set out in this policy. We collect only what is necessary to run your account, process transactions, and meet the access requirements applicable in your region.
We retain the registration details, session records, and transaction logs associated with your account for as long as your account remains active and for the period required under applicable law. You can request a summary of what we hold by contacting support with your account reference.
We use cookies to maintain your login session, remember your catalog preferences, and measure how the site performs. You can manage cookie permissions through your browser settings; disabling certain cookies may affect how parts of the platform function for you.
Access to your account is protected by the credentials you set at registration. We do not store payment credentials for GCash, Maya, or Coins. ph on our side — those are handled by each provider. If you suspect unauthorized access, contact support immediately and change your password from the account settings page.
If you want to update the information we hold, close your account, or ask how a specific policy clause applies to your situation, submit the request through our support channel. We verify your identity before acting on any change to account-level data.
These are the questions we receive most often about how this policy works. If yours is not listed here, reach out through the support paths on this page.
This policy applies to all accounts opened through pisoplay. However, access to the platform itself depends on whether local law permits it in your region. If you are accessing from an eligible region, the full terms here apply to your account and activity.
We hold your registration details, session history, and transaction records linked to your account. To get a summary of the specific data on file, contact our support team with your registered email address and account reference. We verify your identity before sharing account data.
Log in to your account dashboard first to confirm the detail that needs correcting. Then raise a request through live chat or email support, providing the specific record or field in question. Identity verification is required before we apply any change to registered information.
We record every GCash and Maya transaction against your account and that record falls within this policy. The payment processing itself is governed by GCash's and Maya's own terms — we work alongside those services but do not override their rules.
You may submit a deletion or closure request through our support channel. We will review it against our data retention obligations under applicable law. Some records may need to be retained for a set period even after a closure request; the support team will confirm the scope of what can be removed.
Cookies keep your login session active, remember catalog preferences, and help us see how the site is used. You can adjust cookie settings in your browser at any time. Blocking certain cookies may affect session continuity or how the account dashboard displays your wallet and transaction records.