App / Slots
This policy explains exactly what data pisoplay collects when you access the lobby, fund your wallet through GCash, Maya, or Coins. ph, and use your account — and how we keep that data under your control. Access to our platform depends on local law and is available only where permitted in eligible regions.
When you open an account on pisoplay, we collect the information needed to operate your session and process wallet activity — your registered email, account credentials, and the transaction references generated when you deposit or withdraw through GCash, Maya, or Coins. ph. We do not store full e-wallet credentials on our servers; those are handled directly by the payment provider. We also collect standard technical data: your device type, browser session identifiers, and the pages you visit within the lobby. This helps us keep the account flow working correctly across mobile and desktop. We use this data to verify your account, process wallet transactions, and send account-level messages such as login confirmations. We do not sell, rent, or share personal data with advertising networks. Where we work with third-party service providers — such as payment processors or security tools — we share only the minimum data needed for that function, and those providers are bound by data-handling agreements. Data collected through GCash or Maya deposit flows is subject to those providers' own privacy terms in addition to ours. Our policy applies to you where local law in the Philippines permits access, and we process your data in accordance with applicable data-privacy legislation.
Not every part of your experience falls under this policy alone. Understanding the boundaries helps you know who to contact when a question arises about your data — whether that is us, a payment provider, or a third-party service.
Login activity, session tokens, and account-level preferences are covered fully by this policy. If you want to review or update what we hold, the process starts in your account dashboard after you log in.
When you fund your account via GCash, Maya, or Coins. ph, the transaction reference is recorded by us. The underlying payment data — card numbers, e-wallet PINs, OTP steps — is processed by those providers under their own privacy terms, not ours.
Your in-session game activity — which categories you browse, how long you spend in a session — is recorded for account security and service improvement. Game content from studios such as JDB, Habanero, Joker, and Microgaming is delivered by those providers; we do not share your personal data with them beyond what the session technically requires.
If you follow any external link from within the platform, the destination site operates under its own privacy policy. We have no control over how external pages collect or use your data, and this policy does not extend to them.
Under applicable data-privacy rules, you have concrete options when it comes to the personal data we hold. You can ask us to confirm what information is associated with your account, request corrections if any detail is inaccurate, and ask us to explain how long we keep it. These are not abstract rights — each one has a direct path through your account or our support channel. To review what we hold, log in and open your account settings; the profile and transaction sections show the core data linked to your account. If a record is wrong — your registered email, contact number, or wallet reference — you can update it directly in the settings fields or send a correction request to our support team. For data that cannot be self-edited, we process correction requests within a reasonable period and confirm the outcome back to you. Where you want to ask about data retention periods or deletion, our support team handles those requests through the contact paths listed on this page.
Log in and open your account dashboard. The profile and transaction history sections display the personal data tied to your account, including wallet deposit references from GCash, Maya, or Coins. ph.
Edit your email, contact number, or other profile fields directly in account settings. For details that require identity verification before a change is made, contact support with the relevant correction request.
If you want to know why we hold a specific piece of data, how long it is kept, or who can access it, send your question through our support channel. We will respond with a clear, specific answer rather than a generic reference to policy text.
For deletion or portability requests — where local law grants those rights — reach out to our support team directly. We will confirm what is possible under applicable data-privacy legislation and walk you through the next steps.
Data questions deserve a direct answer, not a form letter. If something in this policy is unclear, or if you want to exercise a data right, these are the ways to reach the right person on our team.
Open the chat widget from any page while logged in. This is the quickest path for account-level data questions, correction requests, or anything tied to a specific transaction reference.
Send a written request to our support email address, which is listed on the Contact page. Email is the appropriate channel for formal data-right requests or detailed retention and deletion enquiries.
For self-service data review, your account dashboard after login is the first stop. The profile section, transaction history, and notification preferences are all accessible there without contacting support.
We apply access controls and encryption to the data stored in your account, which includes your profile details and the transaction references generated through GCash, Maya, and Coins. ph deposits. Session tokens expire after inactivity to reduce the risk of unauthorised access on shared devices. We use cookies and similar session identifiers to keep you logged in and to remember your lobby preferences — not to build advertising profiles. You can manage cookie preferences through your browser settings; doing so may affect how some account features behave. Personal data is kept for as long as your account is active and for the period required by applicable law after account closure. When retention periods end, data is deleted or anonymised. We do not make data-handling decisions based on automated processes alone; account-level decisions that affect your access involve human review where that is required by law.
Session tokens are time-limited and expire after inactivity. This reduces exposure on shared or public devices and is applied automatically — no setting required on your side.
Cookies on pisoplay are used for login sessions and lobby preferences, not advertising. Browser-level cookie controls let you manage these; some account features depend on session cookies to work correctly.
We keep account and transaction data for the period your account is active, plus any additional period required under applicable Philippine data-privacy law. After that, data is deleted or anonymised.
Decisions that materially affect your account access are not made by automated systems alone. Where local data-privacy law requires a human review step, we follow that requirement and can explain the basis on request.
These are the data and privacy questions we hear most often. If your question is not covered here, the support paths in the section above are the right next step.
We collect your registered email, account credentials, and the device and session data generated during your visit. When you make a deposit via GCash, Maya, or Coins. ph, we also record the transaction reference — not your full e-wallet credentials, which stay with the payment provider.
We do not sell or rent your data. We share only the minimum necessary data with service providers that help us run the platform — such as payment processors and security tools — under strict data-handling agreements. We do not share data with advertising networks.
Log in and open your account dashboard. Your profile section shows your registered details, and the transaction history shows wallet activity including GCash and Maya deposit references. For a broader data summary, send a request through live chat or email support.
Yes. Most profile fields — email address, contact number — can be edited directly in account settings after login. For fields that require identity verification before a change is processed, contact our support team with the correction details and we will handle it.
We keep your data while your account is active and for the period required after closure under applicable Philippine data-privacy law. Once that period ends, your data is deleted or anonymised. You can ask our support team for the specific retention period relevant to your account.
Cookies are used to maintain your login session and remember lobby preferences such as your last browsed category. We do not use cookies to build advertising profiles. You can manage cookie settings through your browser, though disabling session cookies may affect how account features work.